If you do find it necessary to return an item to us, please send it insured with all components of the item in the original packaging and documents that accompanied your order.
Also include a brief explanation of the problem and how you would like it settled. Items with defects in the material or workmanship will be repaired or replaced at our option.
Please do not send any soiled clothing. We will not process or accept your merchandise and it will be returned to you.
Damage Parcel or Evidence of Theft
If your parcel was damaged or pilfered in transit, please retain the carton and contents intact. Call the delivery carrier for handling instructions and then immediately call our Customer Service Department for further instructions.
What if you have sent me incorrect items from my order?
Please ring us before returning any items, we may arrange to have the goods collected from you. If asked to return the item yourself, you will be reimbursed for your postage cost.
What if I dont like the goods once I have received them?
You may return products to us for a refund, However there will be a £2.00 handling fee and you will be responsible for the shipping cost to us. For the refund all products must be returned to us with in 7 working days from date of delivery.
All goods returned to us after 7 working days, up to 20 working days will not be refunded but will be issued a credit note to the value of. Working days are from Monday to Friday except bank holidays.
After 20 working days we will not accept any items for return.
T&C |
